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Evening SCM Talk: S-COR Model


The Supply Chain Operations Reference model (SCOR) is the world’s leading supply chain framework, linking business processes, performance metrics, practices and people skills into a unified structure. The supply chain operations reference model (SCOR) is a management tool used to address, improve, and communicate supply chain management decisions within a company and with suppliers and customers of a company. The model describes the business processes required to satisfy a customer’s demands. It also helps to explain the processes along the entire supply chain and provides a basis for how to improve those processes. The SCOR model was developed by the Supply Chain Council with the assistance of 70 of the world’s leading manufacturing companies. It has been described as the “most promising model for supply chain strategic decision making.” The model integrates business concepts of process re-engineering, benchmarking, and measurement into its framework. This framework focuses on five areas of the supply chain: plan, source, make, deliver, and return. These areas repeat again and again along the supply chain. The supply chain council says this process spans from “the supplier’s supplier to the customer’s customer.”


Employ the SCOR framework at your organization and:

  • Increase the speed of system implementations

  • Support organizational learning goals

  • Improve inventory turns

Level 1 Processes included in SCOR:

  • Plan

  • Source

  • Make

  • Deliver

  • Return

  • Enable

Level 1 Metrics included in SCOR:

  • Perfect order fulfillment

  • Order fulfillment cycle time

  • Upside supply chain flexibility

  • Upside supply chain adaptability

  • Downside supply chain adaptability

  • Overall value at risk

  • Total cost to serve

  • Cash-to-cash cycle time

  • Return on supply chain fixed assets

  • Return on working capital

Topic: Supply Chain Operations Reference Model (SCOR)

CEL offers public and in-house training on the SCOR Framework. Contact the CEL Training Department for more details: or Hotline: +84 977023441

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